In the previous reporting post, we mentioned 5 key areas for reporting within the healthcare institution, to recap, these were:
Customer Service, Departments, and Reporting
Key to the intra and inter-hospital reporting is the management of patient transfers. Patient transfers can indicate the lack of available resources within the department and/or the hospital, the inexperience of staff to treat or diagnose the patient, or the lac of funding by the patient to receive due care. All these factors are important areas for stakeholders to view analysis of patients leaving departments/hospitals to seek care elsewhere. Reporting and transparency in the treatment of patients allow high-level executives to assess where resources are depleted and also assess the customer service response to patients.
Reporting inter and intra transfers, procedures and overall standards of quality care improves the existing management of the patient. It may involve the transferring of a patient within the same facility for a diagnostic procedure or transfer to another facility for more advanced care.
All these changes may affect not only the patient but the perception of the quality of care at the establishment.
Managing Performance through Reporting
By monitoring performance management processes, employee engagement and accountability would be increased at all departments, specialties, and organisational levels. Once staff knows that reports related to their performance are constantly being reviewed as reports, it encourages standardized healthcare for patients.
Reporting contributing to increased performance can be managed by;
Interdepartmental reports allow for healthcare providers to automatically track, measure, and report on the healthcare metrics that need to be provided to stakeholders and high-level officials. These can establish KPIs between staff and personnel involved in inpatient care.
Improving the Quality of Processes
Departments within the healthcare institutions are continuously committed to health improvements for the betterment of the communities. Reporting presents data that would improve the efficiency and effectiveness of initiatives focussed on quality.
All the above information can be replicated by Cellma. Contact us for more information.