Reimagining EHR in Virtual Care with Cellma
Table of Contents Help Others Discover – Click to Share! Facebook Twitter LinkedIn Table of Contents Across the UK and around the world, virtual care is rapidly redefining how healthcare is delivered. As outpatient demand grows, chronic conditions rise, and hospitals or health institutions struggle with increasing pressures, healthcare systems are pivoting toward models that prioritise remote access, proactive monitoring, and digital-first patient engagement. The NHS 10 Year Plan and NHS England’s virtual wards programme reflects this shift clearly, in December 2024, England reported a virtual ward “bed” capacity of 12,733, with an average occupancy rate of 75.4%, and around 9,600–9,900 patients on virtual wards. Over 100,000 patients have been treated in NHS virtual wards in the last year. Evidence from virtual wards focusing on frailty has demonstrated that 99% of patients are likely to recommend this form of support, and patients cared for in their own home are eight times less likely to have functional decline compared to being in a hospital inpatient environment. Additionally, when cared for at home, patients are five times less likely to develop infections as compared to receiving care in more traditional hospital environments, and virtual wards have seen 2.5× fewer rescues to a frailty bed compared to an acute norm. Yet many organisations remain stuck in fragmented digital ecosystems, using separate telehealth apps, portals, and monitoring tools that don’t connect or support complete care pathways. This leads to dual documentation, decision-making delays, and inconsistent patient experiences. Cellma’s Virtual Care Solutions eliminate these barriers through a fully integrated, NHS-ready digital ecosystem. By connecting hospitals, community services, neighbourhood care centres, and virtual wards in one platform, Cellma ensures every patient receives the right care, at the right time, in the right setting. Governance, Compliance, and Global Standards Trust and safety sit at the heart of Cellma’s virtual care design. All virtual care workflows, whether consultations, monitoring, or digital triage operate within a secure, compliant, and auditable framework. NHS and National Compliance – Cellma is compliant with all NHS Digital and statutory obligations including: Data Security and Protection Toolkit (DSPT) Cyber Essentials standards DCB0129 and DCB0160 clinical risk management standards UK GDPR and ISO 27001 information security standards NHS terminologies including SNOMED CT, LOINC, dm+d, and ICD-10 Interoperability Standards Cellma’s architecture provides full Interoperability via: FHIR, HL7, and DICOM Integration with NHS Spine, GP Connect, e-RS Global compliance standards for international deployments These capabilities ensure safe, accurate, and high-integrity exchange of information across primary, secondary, and community care, both locally and internationally. Aligned with the NHS Vision for Digitally Enabled Virtual Care Cellma is purpose built and supports the NHS 10-Year Plan and the rapidly expanding national virtual care agenda. Our platform seamlessly connects clinicians working in hospitals, community health and remote monitoring programs, and patients at home, into a single interoperable solution. With deep alignment to NHS priorities, Cellma supports: Virtual ward programmes that provide hospital-level care in the home. Community and neighbourhood care centres that share patient records. Real-time remote monitoring for chronic and long-term conditions. Secure video consultations that are CQC and NHS Digital compliant. Cross-organisation MDT collaboration through a single digital communication platform. Data continuity across GP systems, hospitals, and digital services. By integrating seamlessly with NHS Spine, GP Connect, and e-Referral Service, Cellma ensures that patient data moves with them across services, without administrative delays or duplicated documentation. This level of interoperability allows healthcare professionals to coordinate care efficiently while enabling patients to stay connected to their care teams, even from home. Clinical and technical depth: Cellma’s virtual care capabilities. Virtual care goes far beyond video calls. It requires a clinically rich, operationally flexible ecosystem that supports real-time monitoring, accurate documentation, patient engagement, and coordinated decision-making. Cellma provides purpose-built virtual care solutions through an integrated suite of tools, each designed to support different aspects of remote care delivery. Core Digital Solutions Within the Cellma Ecosystem CellmaEHR – A unified electronic health record accessible across hospitals, community services, virtual wards, and home-care programmes. CellmaPatientPortal – Gives patients access to their records, participatory video consultations, scheduling appointments, test results, and secure clinician communications. CellmaConnect – A referral management solution enabling efficient care coordination and virtual care delivery within the Cellma ecosystem. CellmaAnalytics – Dashboards enabling real time tracking of virtual ward capacity, waiting times, monitoring trends, patient outcomes and system performance. CellmaPMS – Enables scheduling, virtual appointments and tracking to coordinate care. CellmaPharmacy – Enables e-prescribing and medication tracking, links to pharmacy services for remote care and community pharmacy services. Key Features Driving Effective Virtual Care Secure Video Consultations: CQC-compliant, EHR-integrated, with safeguarding and consent workflows. Remote Patient Monitoring: Real-time parameter tracking with alerts for diabetes, COPD, heart failure, and more. Digital Triage: Patient-led symptom updates and pre-visit assessments. Virtual Wards Dashboards: Implementing NHS England’s models for remote hospital-level care. Group Sessions: For mental health, physiotherapy, antenatal care, family assessments, and lifestyle programmes. Instant Access for Patients: No app downloads, patients simply click a link. All features are developed to reduce unnecessary bureaucracy, redundant documentation, and to facilitate safe and consistent, quality care delivery through both virtual and in-person pathways. Security, Data Protection and Assurance Virtual care naturally comes with a heightened level of security. Cellma takes the stress out of security, embedding robust controls over every digital contact point, ensuring that data is secured, tracked, and compliant. Key Security Functionalities – AES-256 encryption (data at rest) TLS 1.3 encryption (data in transit) Role-based access control MFA and NHS smartcard authentication Immutable audit logs Tested disaster recovery that aligns with health care SLAs. Cellma is compliant with the DSP Toolkit, Cyber Essentials Plus, GDPR, ISO 27001, and Risk Ledger Assessment requirements. All ensuring that every virtual consultation, record update and monitoring action is safeguarded at the highest global standard. Why Cellma is the Future of Virtual Care Delivery As virtual care becomes a core component in the transformation of health and care systems, vacancy must be replaced by flexibility, clinical intelligence and end-to-end interoperability. Cellma offers: A comprehensive digital ecosystem with all decisions made internally Real-time patient monitoring and communication Seamless integration with NHS systems Global scalability and interoperability Unified patient records across all care settings A seamless experience for patients and clinicians Improvements that can be evidenced and measured With Cellma, providers are delivering: 22% fewer waits for outpatient appointments 12% fewer visits to A&E 15% readmission to hospitals 40% better access to care for remote communities 100% improvement in patient experience These impact measures illustrate how connected virtual care is relieving pressure on hospitals whilst improving patient experience and clinical efficiency. Virtual Care Benefits Beyond Technology Virtual care is not just about improving access; it is about transforming