Life At RioMed

At RioMed, we don't just offer healthcare IT jobs, we provide opportunities. It's a place where you will be a part of a global team that works in transforming the healthcare industry by contributing significantly. Join RioMed and be a part of a supportive and innovative team which aims to transform and upgrade the future of healthcare facilities and patient outcomes. RioMed promotes a lively workplace where innovation thrives. We value continuous learning, diversity and professional growth of our employees. We offer several healthcare IT jobs with employee perks along with opportunities to learn and hone your skills.

Join us in driving positive change in digital healthcare and experience an enriched career where your contributions are recognized and valued.Follow us for healthcare IT jobs.

Employee Perks

Health Insurance & Wellness Programs

Overseas/International exchange program

Individuals Achievement
Perks

Rewards & Recognition -
Merit System

Upskilling Program -
Trainings

Paid Vacations

Hybrid Work Culture

Referral Bonus

What we look for?

We map competencies and also check for compatibility, to be sure you match the values we inherit.

Passion for Healthcare

Work Ethics

Positive Attitude

Excellent Team Player

Leadership Traits

Self-Motivated

The Differentiator

Global Perspective

Employee Testimonials

Starting at RioMed at an entry level position, didn't know i would be here 7 years later in a management position. The company has given me opportunities to work in areas that interest me and inspire me to learn and grow every day and the work culture and supportive colleagues and management make it a happy experience along the way. 

Working as a Sales Associate in RioMed for almost 2 years has been an adventure and a continuous learning journey.  I mostly enjoy interacting and building a good rapport with our clients.  The Business Development Team are a great support.  We help each other to get the job done, but not forgetting to have a friendly laugh in between. 

Working at RioMed has been an incredible journey. The supportive team and environment has allowed me to grow professionally and personally and helped achieve the professional milestones I have set for myself.

In my 13 years with the company, Riomed excels in client-facing roles, ensuring exceptional service delivery. Our commitment to excellence drives meaningful interactions, fostering lasting client relationships and contributing to our continued success and those we provide services to. 

RioMed is a supportive and growing company. The employee perks and work culture is excellent. I am proud to be part of RioMed family.

I have worked at RioMed for 16years, when I started, I was very quiet, and afraid to answer the phone, I have grown so much in confidence and now love speaking to the clients and supporting them. The team I work with are really supportive, and we work really well, bouncing ideas off each other. It feels like a second family. RioMed helps and guides you to reach your best ability and encourages you to grow, and is very supportive.

I joined in February 2020, originally employed as a Trainer within RioMed and promoted to the position of Manager Customer Support and Global Training shortly thereafter. I lead a team of 4 advisors and 1 team lead and have developed a strong bond with my team members. I believe that they form an integral part of the organisation, managing the heart and soul of the business, our customers. I enjoy the camaraderie of my team and look forward to every day that I get to share with them.

Current Job Openings

Customer Service Advisor - India

Position: Customer Service Advisor

Location: Pune, India

Context and Purpose of the Job

The Helpdesk Support staff is responsible for providing exceptional customer support to our users, primarily focusing on our specialized healthcare software, Cellma. The position involves troubleshooting and resolving IT issues, offering insightful guidance, and ensuring a seamless user experience. With a strong emphasis on problem-solving and communication, the Helpdesk Support will play a key role in maintaining operational efficiency and contributing to the overall success of our Customer Service Team.

Main Responsibilities

Respond to customer inquiries and technical issues via phone, email, or chat, providing prompt and professional assistance to minimise client service issues
Accurately document all support requests, actions taken, and resolutions in the company’s ticketing system.
Ensure confidentiality of sensitive and proprietary information; adheres to company security policies.
To become proficient in RioMed’s healthcare software and keep up to date with changes.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers or testers)
Prioritize and manage several open issues at one time
Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals
To attend regular service meetings with RioMed’s customers
To assist in internal and external training on our software system Cellma
Maintain high standards of customer service at all times.

Additional Note

This document serves as a guide to your role, outlining your primary responsibilities. You may be called upon to fulfil other duties aligned with your position as needed.

Requirements

Minimum 2 years of experience in customer support role.
Willingness to work in UK shift hours to support business operations.
Proficiency in common IT tools and software, including MS Office applications.
Excellent verbal and written communication skills, strong problem-solving abilities, and a customer-centric attitude.
Ability to manage multiple tasks, prioritize effectively, and work efficiently under pressure.
Ability to work collaboratively with colleagues and contribute to a positive team environment.
Additional certification in Microsoft, MYSQL or Testing technologies is a plus

Please note that strong English communication skill is essential for this role, and shortlisted candidates will be required to take an English writing test as part of the selection process.

Benefits

Hybrid Work
Group Medical Policy (for spouse and kids)
12 Paid Training Days
Competitive Rewards & Recognition Programme – Merit System
Wealth Management Sessions
20 Paid Annual Leaves
Opportunity to travel in India and abroad
Opportunity to be transferred to other RioMed offices

Apply on: careers@riomed.com

Marketing Manager - India

Position: Marketing Manager

Location: Pune, India

Reporting To: Head of Marketing

Context and Purpose of the Job

RioMed is a leading clinical software company based in the UK and the Post holder will be based in our office location India. Our core business function is developing and delivering clinical applications. We provide customised solutions to meet the specific requirements of healthcare professionals. Our mission is to improve healthcare at the point of delivery through patient participation and real time data capture.

RioMed has been delivering clinical solutions nationally and internationally since 1997, in a variety of communicable and non-communicable disease areas including, HIV, Sexually transmitted disease, Osteoporosis, Elderly Care, Rheumatology, Cardiology and Diabetes.

Main Responsibilities

Strategic Planning and Reporting:
- Develop comprehensive quarterly, monthly, and weekly activity plans aligned with strategic objectives.
  - Prepare detailed reports encompassing:
  - General marketing overview
  - Website performance analysis
  - Social media engagement insights
  - SEO effectiveness assessment
  - (TBC) PPC performance report
  - (TBC) Ecommerce analysis
- Analyse data, derive actionable insights, and make recommendations based on the reports.
Digital Platform Management:
- Oversee and maintain various digital platforms including Facebook, Internal SharePoint site, Twitter, Instagram, and the company website.
- Collaborate with SharePoint developer/designer to enhance the functionality and user experience of the Internal SharePoint site.
Internal Communication and Collaboration:
- Facilitate effective communication among Business Development, Human Resources, and Marketing departments across all offices.
- Foster cross-functional collaboration to ensure cohesive marketing efforts.
Market Research and Strategy:
- Coordinate research activities to identify competitive analysis and emerging trends to inform marketing strategies.
- Contribute to the development and execution of quarterly and annual marketing plans.
Content Development and Design:
- Provide strategic insights for the creation and design of marketing materials optimized for digital platforms.
- Ensure consistency of branding and messaging across all digital assets.
Team Supervision:
- Lead and supervise the digital marketing team in the effective execution of marketing plans.
- Provide guidance, mentorship, and support to team members.
Stakeholder Engagement:
- Participate in strategic meetings to align marketing efforts with overall company goals.
- Effectively communicate marketing plans, progress, and outcomes to relevant teams.
- Offer recommendations for website enhancements and improvements.

Essentials

Bachelor’s or Degree in Marketing or related (Master’s preferred)
Proven experience in digital marketing, with a track record of successfully implementing digital strategies.
Proficiency in analysing data and deriving insights to drive marketing decisions.
Strong project management skills and ability to manage multiple tasks simultaneously.
Excellent Communication skills
Excellent presentation and demonstration skills
Knowledge in Microsoft and relates IT product

Desirable

Healthcare industry experience is a plus.

Terms & Conditions

Probationary period – 3 months
Reporting to the Head of Marketing

Apply on: careers@riomed.com

Account Manager - UK

Position: Account Manager

Location: Chandler's Ford, UK

Reporting To: Customer Services Manager

Context and Purpose of the Job

RioMed is a leading clinical software company based in the UK. Our core business function is developing and delivering clinical applications. We provide customised solutions to meet the specific requirements of healthcare professionals. Our mission is to improve healthcare at the point of delivery through patient participation and real time data capture.

RioMed’s Customer Service Team spans three continents, all our support staff are required to work with each other across 3 time zones and also interact with our project management team and in-house IT department to manage the day-to-day queries and user testing process, providing oversight both internally and on behalf of our customers.

The Account Manager is responsible for managing client relationships as the primary point of contact, ensuring satisfaction through regular reporting, account reviews, and proactive check-ins. You’ll collaborate with internal teams to resolve complex issues, identify service improvement opportunities, and ensure timely resolution of client tickets while maintaining a strong knowledge of RioMed's products and services.

Main Responsibilities

Manage ongoing client relationships and act as the primary point of contact.
Conduct regular reporting and account reviews (minimum quarterly), and ad-hoc check-ins to assess customer satisfaction and gather feedback.
Develop a comprehensive understanding of each customer's product usage, needs, challenges, and goals.
Collaborate with the helpdesk team and across the business to resolve complex customer queries and issues.
Maintain good knowledge about RioMed’s products and services and keep up to date with changes.
Identify opportunities for improvement or additional services that can benefit the customer.
Keep accurate records of discussions or correspondence with customers
Maintain overall responsibility for client tickets, including achievement of KPIs, ticket quality, progress and resolution within SLA, and act as initial escalation point.
Identify areas for service improvements and actively engage with change initiatives.

Additional Note

That this a guide to your role you may on occasion be asked to do additional tasks as required by the RioMed consistent with the post.

Essentials

Proven ability to build and maintain relationships with clients
Aptitude or experience in IT and software solutions
Willingness to learn and understand RioMed’s healthcare software, Cellma
Experience within the healthcare sector or keen to work within this sector
Ability to collaborate with internal and external stakeholders at all levels
Excellent communication and problem-solving skills
Demonstrates own initiative
Can prioritise and manage a varied workload

Terms & Conditions

Probationary period – 3 months
Reporting to the Customer Services Manager

Life At RioMed

Employee Perks

What we look for?

Passion for Healthcare

Work Ethics

Positive Attitude

Excellent Team Player

Leadership Traits

Self-Motivated

The Differentiator

Global Perspective

Employee Testimonials

Current Job Openings

Main Responsibilities

Apply on: careers@riomed.com

Main Responsibilities

Apply on: careers@riomed.com

Main Responsibilities

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