Life At RioMed

At RioMed, we don't just offer healthcare IT jobs, we provide opportunities. It's a place where you will be a part of a global team that works in transforming the healthcare industry by contributing significantly. Join RioMed and be a part of a supportive and innovative team which aims to transform and upgrade the future of healthcare facilities and patient outcomes. RioMed promotes a lively workplace where innovation thrives. We value continuous learning, diversity and professional growth of our employees. We offer several healthcare IT jobs with employee perks along with opportunities to learn and hone your skills.

Join us in driving positive change in digital healthcare and experience an enriched career where your contributions are recognized and valued.Follow us for healthcare IT jobs.

Employee Perks

Health Insurance & Wellness Programs

Overseas/International exchange program

Individuals Achievement
Perks

Rewards & Recognition -
Merit System

Upskilling Program -
Trainings

Paid Vacations

Hybrid Work Culture

Referral Bonus

What we look for?

We map competencies and also check for compatibility, to be sure you match the values we inherit.

Passion for Healthcare

Work Ethics

Positive Attitude

Excellent Team Player

Leadership Traits

Self-Motivated

The Differentiator

Global Perspective

Employee Testimonials

Starting at RioMed at an entry level position, didn't know i would be here 7 years later in a management position. The company has given me opportunities to work in areas that interest me and inspire me to learn and grow every day and the work culture and supportive colleagues and management make it a happy experience along the way. 

Working as a Sales Associate in RioMed for almost 2 years has been an adventure and a continuous learning journey.  I mostly enjoy interacting and building a good rapport with our clients.  The Business Development Team are a great support.  We help each other to get the job done, but not forgetting to have a friendly laugh in between. 

Working at RioMed has been an incredible journey. The supportive team and environment has allowed me to grow professionally and personally and helped achieve the professional milestones I have set for myself.

In my 13 years with the company, Riomed excels in client-facing roles, ensuring exceptional service delivery. Our commitment to excellence drives meaningful interactions, fostering lasting client relationships and contributing to our continued success and those we provide services to. 

RioMed is a supportive and growing company. The employee perks and work culture is excellent. I am proud to be part of RioMed family.

I have worked at RioMed for 16years, when I started, I was very quiet, and afraid to answer the phone, I have grown so much in confidence and now love speaking to the clients and supporting them. The team I work with are really supportive, and we work really well, bouncing ideas off each other. It feels like a second family. RioMed helps and guides you to reach your best ability and encourages you to grow, and is very supportive.

I joined in February 2020, originally employed as a Trainer within RioMed and promoted to the position of Manager Customer Support and Global Training shortly thereafter. I lead a team of 4 advisors and 1 team lead and have developed a strong bond with my team members. I believe that they form an integral part of the organisation, managing the heart and soul of the business, our customers. I enjoy the camaraderie of my team and look forward to every day that I get to share with them.

Current Job Openings

Customer Service Advisor - India

Position: Customer Service Advisor

Location: Pune, India

Context and Purpose of the Job

The Helpdesk Support staff is responsible for providing exceptional customer support to our users, primarily focusing on our specialized healthcare software, Cellma. The position involves troubleshooting and resolving IT issues, offering insightful guidance, and ensuring a seamless user experience. With a strong emphasis on problem-solving and communication, the Helpdesk Support will play a key role in maintaining operational efficiency and contributing to the overall success of our Customer Service Team.

Main Responsibilities

Respond to customer inquiries and technical issues via phone, email, or chat, providing prompt and professional assistance to minimise client service issues
Accurately document all support requests, actions taken, and resolutions in the company’s ticketing system.
Ensure confidentiality of sensitive and proprietary information; adheres to company security policies.
To become proficient in RioMed’s healthcare software and keep up to date with changes.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers or testers)
Prioritize and manage several open issues at one time
Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals
To attend regular service meetings with RioMed’s customers
To assist in internal and external training on our software system Cellma
Maintain high standards of customer service at all times.

Additional Note

This document serves as a guide to your role, outlining your primary responsibilities. You may be called upon to fulfil other duties aligned with your position as needed.

Requirements

Minimum 2 years of experience in customer support role.
Willingness to work in UK shift hours to support business operations.
Proficiency in common IT tools and software, including MS Office applications.
Excellent verbal and written communication skills, strong problem-solving abilities, and a customer-centric attitude.
Ability to manage multiple tasks, prioritize effectively, and work efficiently under pressure.
Ability to work collaboratively with colleagues and contribute to a positive team environment.
Additional certification in Microsoft, MYSQL or Testing technologies is a plus

Please note that strong English communication skill is essential for this role, and shortlisted candidates will be required to take an English writing test as part of the selection process.

Benefits

Hybrid Work
Group Medical Policy (for spouse and kids)
12 Paid Training Days
Competitive Rewards & Recognition Programme – Merit System
Wealth Management Sessions
20 Paid Annual Leaves
Opportunity to travel in India and abroad
Opportunity to be transferred to other RioMed offices

Apply on: careers@riomed.com

Marketing Manager - India

Position: Marketing Manager

Location: Pune, India

Reporting To: Head of Marketing

Context and Purpose of the Job

RioMed is a leading clinical software company based in the UK and the Post holder will be based in our office location India. Our core business function is developing and delivering clinical applications. We provide customised solutions to meet the specific requirements of healthcare professionals. Our mission is to improve healthcare at the point of delivery through patient participation and real time data capture.

RioMed has been delivering clinical solutions nationally and internationally since 1997, in a variety of communicable and non-communicable disease areas including, HIV, Sexually transmitted disease, Osteoporosis, Elderly Care, Rheumatology, Cardiology and Diabetes.

Main Responsibilities

Strategic Planning and Reporting:
- Develop comprehensive quarterly, monthly, and weekly activity plans aligned with strategic objectives.
  - Prepare detailed reports encompassing:
  - General marketing overview
  - Website performance analysis
  - Social media engagement insights
  - SEO effectiveness assessment
  - (TBC) PPC performance report
  - (TBC) Ecommerce analysis
- Analyse data, derive actionable insights, and make recommendations based on the reports.
Digital Platform Management:
- Oversee and maintain various digital platforms including Facebook, Internal SharePoint site, Twitter, Instagram, and the company website.
- Collaborate with SharePoint developer/designer to enhance the functionality and user experience of the Internal SharePoint site.
Internal Communication and Collaboration:
- Facilitate effective communication among Business Development, Human Resources, and Marketing departments across all offices.
- Foster cross-functional collaboration to ensure cohesive marketing efforts.
Market Research and Strategy:
- Coordinate research activities to identify competitive analysis and emerging trends to inform marketing strategies.
- Contribute to the development and execution of quarterly and annual marketing plans.
Content Development and Design:
- Provide strategic insights for the creation and design of marketing materials optimized for digital platforms.
- Ensure consistency of branding and messaging across all digital assets.
Team Supervision:
- Lead and supervise the digital marketing team in the effective execution of marketing plans.
- Provide guidance, mentorship, and support to team members.
Stakeholder Engagement:
- Participate in strategic meetings to align marketing efforts with overall company goals.
- Effectively communicate marketing plans, progress, and outcomes to relevant teams.
- Offer recommendations for website enhancements and improvements.

Essentials

Bachelor’s or Degree in Marketing or related (Master’s preferred)
Proven experience in digital marketing, with a track record of successfully implementing digital strategies.
Proficiency in analysing data and deriving insights to drive marketing decisions.
Strong project management skills and ability to manage multiple tasks simultaneously.
Excellent Communication skills
Excellent presentation and demonstration skills
Knowledge in Microsoft and relates IT product

Desirable

Healthcare industry experience is a plus.

Terms & Conditions

Probationary period – 3 months
Reporting to the Head of Marketing

Apply on: careers@riomed.com

Marketing Intern - India

Position: Marketing Intern

Reporting To: Ekta Chandwani

Context and Purpose of the Job

RioMed is a leading clinical software company based in the UK. Our core business function is developing and delivering clinical applications. We provide customised solutions to meet the specific requirements of healthcare professionals. Our mission is to improve healthcare at the point of delivery through patient participation and real time data capture. RioMed has been delivering clinical solutions nationally and internationally since 1997, in a variety of communicable and non-communicable disease areas including, HIV, sexually transmitted disease, Osteoporosis, Elderly Care, Rheumatology, Cardiology and Diabetes.

The Marketing Intern will support our sales data collection and analysis efforts.

Main Responsibilities

Collect sales data from various sources including phone surveys and online tools.

Assist in compiling and organizing data into structured formats (Excel, Google Sheets, etc.).

Perform preliminary data analysis and generate reports for marketing and sales teams.

Support market research efforts related to customer behavior, competitor pricing, and regional sales trends.

Collaborate with the sales and marketing teams to track performance metrics.

Help ensure data accuracy and consistency across different channels.

Additional Note

That this a guide to your role you may be asked to do additional tasks as required by the RioMed consistent with the post.

Essential

Currently pursuing or recently completed a degree in Marketing, Business, Healthcare or a related field.

Basic understanding of marketing and sales processes.

Proficient in MS Excel and/or Google Sheets.

Strong communication skills, especially for conducting phone surveys

Ability to work independently and meet deadlines.

Desirable

Data analysis tools: Familiarity with tools like Excel, Google Sheets.

Analytical thinking: Strong analytical and problem-solving skills to identify trends and insights.

Communication skills: Ability to effectively communicate findings and insights to stakeholders.

Time management: Ability to work independently and manage multiple tasks to meet deadlines

Line of Reporting

Reporting to the Manager

Apply on: careers@riomed.com

Associate Project Manager - Guyana and Trinidad

Position: Associate Project Manager

Location: Trinidad and Tobago

Reporting To: Project Team Lead

Context and Purpose of the Job

The overall purpose of the job is to facilitate the planning, executing, monitoring, and controlling of RioMed’s projects. Duties include creating project plans, tracking progress, monitoring workplan execution, and ensuring that all projects are completed on time and within budget. The Associate Project Manager provides direct supervision to the Project Administrator in the execution of his/her duties.

Main Responsibilities

Lend support to the Project Team Lead in creating and tracking the progress of project plans to ensure target number of sites are installed successfully.
Engage in client meetings to obtain detailed information about their duties and processes and documenting these finding, in addition to making recommendations to the Project Team Lead and other managers.
Perform process improvement reviews for clients by documenting, analyzing process flows for areas of deficiencies and assist in providing recommendations for improvement.
Guide change management and project management activities for clients.
Establishes effective working relationships with the clients at all levels, including Government Ministries/Departments, Consultants, Contractors, and other agencies.
Performs other job-related duties as assigned or pertaining to personal development, job enrichment and opportunities for learning

Additional Note

This document serves as a guide to your role, outlining your primary responsibilities. You may be called upon to fulfil other duties aligned with your position as needed

Requirements

Degree in Project Management, Information Technology, Management, or other Social Science with courses in Project Management.
Project Management Certification in either PMP, CAPM or Prince 2 would be considered an asset.
A minimum of one (1) working years’ experience within a Project Management or IT field, preferably in the health sector of Trinidad and Tobago.
Sound working knowledge of project management techniques, tools, and software.
Proficiency in the use of Microsoft Office Suite

Benefits

Group Medical Policy (for spouse and dependents)
12 Paid Training Days
12 Paid Annual Leave
Opportunity to travel abroad
Opportunity to travel to other RioMed Offices

Product Trainer - India

Position: Product Trainer

Location: India

Reporting To: Training Manager

Context and Purpose of the Job

RioMed is a leading clinical software company headquartered in the UK, specialising in the development and delivery of clinical applications. We provide customised solutions tailored to the needs of healthcare professionals worldwide.

We are seeking a Product Trainer to join our Training Department. The Trainer will design and deliver engaging training programs on RioMed’s products for both internal staff and external clients across all regions. This role is critical in ensuring that users have the knowledge, skills, and confidence to adopt our products effectively, thereby driving client success and satisfaction. The Trainer will collaborate closely with the Training Department, as well as with Product Specialists, Project Managers, and Account Managers, to deliver consistent and impactful learning experiences.

Main Responsibilities

Deliver product training sessions (onsite and virtual) for staff and clients across global offices, both virtually and on-site.
Design, update, and maintain training materials such as presentations, user guides, e-learning modules, quick reference sheets, and recordings.
Collaborate with Product Specialists, Project Managers, Account Managers, Client Success, and Support teams to ensure training content reflects the latest product updates and workflows.
Facilitate staff onboarding, refresher sessions, and client-specific training tailored to business needs and use cases.
Assess training effectiveness through feedback, knowledge checks, practical evaluations, and self-assessment forms.
Provide post-training support and guidance to reinforce knowledge application.
Maintain accurate training records, track participation, and prepare reports for management in coordination with Training Team members.
Identify areas for improvement in training delivery and materials; propose solutions based on trainee feedback and performance.
Research and adopt new training methods, tools, and technologies to enhance effectiveness.
Partner with HR & Quality teams to ensure alignment with organisational standards and objectives.
Travel to regional offices and client sites as required.

Additional Note

This is a guide to your role. You may be asked to do additional tasks as required by the RioMed consistent with the post.

Essential

Core Skills

Outstanding oral and written communication skills with strong command of English.

Excellent presentation and facilitation skills; able to engage diverse audiences (technical and non-technical).

Strong ability to simplify complex concepts into clear, practical training content.

High proficiency in MS Office Suite (Word, Excel, PowerPoint).

Experience in designing and delivering structured training programs, both onsite and virtual.

Personal Attributes

Active listening and attention to detail.

Strong record-keeping and documentation skills.

Creative thinking to make training sessions interactive and effective.

Strong teamwork and collaboration skills.

Other Requirements

Willingness to work in UK business hours (12:00 PM – 9:00 PM IST and 1 PM to 10 PM during daylight savings).
Willingness and flexibility to travel domestically and internationally (UK, UAE, or other regions) for client training delivery as needed.

Desirable

Bachelor’s degree in Education, Business, Communications, or a related field.

Some background in Computer Science / Software concepts to understand and support product-related training.

1–2 years of experience in training, client services, or a similar client-facing role.

Prior experience delivering technology-based product training.

Familiarity with creating multimedia learning assets (e.g., videos, demos, simulations).

Knowledge of Learning Management Systems (LMS).

Ability to adapt training style to different audiences and learning needs.

Local candidate (Pune) or open to relocation.

Line of Reporting

Reporting to the Manager

Benefits

Hybrid Work 
Group Medical Policy (for spouse and kids)
12 Paid Training Days
Competitive Rewards & Recognition Programme – Merit System
Wealth Management Sessions
20 Paid Annual Leaves
Opportunity to travel in India and abroad
Opportunity to be transferred to other RioMed offices

Apply on: careers@riomed.com

Software Tester - India

Position: Software Tester

Location: Pune

Reporting To: Anuradha Mankhair & Narendra Walhe

Context and Purpose of the Job

The overall purpose of the job is to plays a pivotal role in ensuring the quality, reliability, and performance of software applications.

Main Responsibilities

Design, develop, and maintain test automation scripts using Playwright.
Automate end-to-end regression and functional test cases for web applications.
Integrate automated tests into CI/CD pipelines (e.g., Jenkins, GitHub Actions, Azure DevOps).
Collaborate with developers to identify and fix automation gaps.
Analyse automation test failures, debug issues, and ensure high test reliability.
Develop a reusable automation framework for scalability and maintainability.
Participate in sprint activities: test planning, estimation, and execution.
Ensure cross-browser and cross-platform coverage using Playwright capabilities.

Required Skills & Qualifications:
Strong hands-on experience in Playwright (JavaScript).
Proficiency in writing test scripts, assertions, and reusable utilities.
Good knowledge of web technologies (HTML, CSS, DOM, REST APIs).
Experience in API automation with Playwright or supporting libraries.
Familiarity with version control (Git) and Agile methodologies.
Exposure to reporting frameworks (Allure, Extent Reports, etc.).
Knowledge of CI/CD tools for automation integration.
Strong problem-solving and debugging skills.

Additional Note

That this a guide to your role you may be asked to do additional tasks as required by the RioMed consistent with the post.

Essential

Manual Testing Expert

Performance Tool - J Meter

Scenario base Testing

Test case Writing / execution

Desirable

Computer Background

Web testing and Product Testing

Experience in any Performance Tool (J Meter)

Knowledge related to API MySQL

Line of Reporting

Reporting to the Manager

Benefits

Hybrid Work 
Group Medical Policy (for spouse and kids)
12 Paid Training Days
Competitive Rewards & Recognition Programme – Merit System
Wealth Management Sessions
20 Paid Annual Leaves
Opportunity to travel in India and abroad
Opportunity to be transferred to other RioMed offices

Apply on: careers@riomed.com

HR Manager - Trinidad and Tobago

Position: HR Manager

Location: Trinidad and Tobago

Reporting To: Regional Manager & Global HR Director

Context and Purpose of the Job

The overall purpose of the job is to facilitate the daily running of human resource management in the RioMed Offices for Trinidad and remotely for the UK. HR Manager should have good IT skills including Microsoft Word, Excel, Outlook and Teams. The ideal candidate will also have sound communication skills, excellent organizational skills as well as experience in human resource management.

Main Responsibilities

Recruitment and Onboarding

Manage the full cycle recruitment and selection process.
Coordinate onboarding process to ensure smooth integration of new employees.

Performance Management

Oversee and manage employee performance appraisal process and probationary assessments.
Oversee employees’ career development and monitor the goals and training register.
Identify training needs and coordinate in conjunction with the Training Manager

HR Operations & Administration

Maintain accurate HR records and documentation, including employee files and HRIS data (including sick leave, annual leave etc.)
Develop and implement HR strategies and initiatives aligned with the overall business objectives.
Collaborate with global HR team on execution of strategy.
Prepare HR documents, such as employment contracts and new hire guides.
Ensure compliance with labour laws, health and safety regulations, and organizational policies.
Liaise with external partners and vendors when required.
Prepare reports and presentations on HR metrics (e.g. Bradford score) and present to management as needed.
Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules)

Employee Relations

Serve as a point of contact for employee concerns and resolve workplace issues in a timely, fair, and consistent manner.
Handle disciplinary actions and grievances in compliance with company policy and labour regulations.
Manage and analyze quarterly Employee Net Promoter Score (eNPS) surveys to gauge employee satisfaction and identify improvement areas.
Foster a positive and inclusive work culture through engagement initiatives
Plan and facilitate monthly town hall meetings to enhance internal communication and promote organizational transparency.

Additional Note

That this a guide to your role you may be asked to do additional tasks as required by the RioMed consistent with the post.

Essential

Degree or certifications in Human Resource Management, Business Management or related discipline
A minimum of five (5) years’ experience in human resources or similar environment
Solid understanding of labour legislation
Proficiency in the use of Microsoft Office Suite and HRIS systems
Excellent verbal, written and interpersonal skills.
Excellent communications abilities.

Desirable

Experience working with Global or Regionally distributed teams.
Management experience is desirable.

Line of Reporting

Reporting to the Regional Manager & Global HR Director

Benefits

Hybrid Working Environment
Group Medical Policy (for spouse and dependents)
12 Paid Training Days Annually
12 Paid Annual Leaves
Opportunity to travel abroad

Training Administrator - Guyana

Position: Training Administrator

Location: Guyana

Reporting To: Regional Manager

Context and Purpose of the Job

Our mission is to improve healthcare at the point of delivery through patient participation and real time data capture. RioMed has been delivering clinical solutions nationally and internationally since 1997, in a variety of communicable and non-communicable disease areas including, HIV, sexually transmitted disease, Osteoporosis, Elderly Care, Rheumatology, Cardiology and Diabetes.

The overall purpose of the job is to facilitate the administration and organisation of training programs at RioMed. Your duties will include communicating with our staff, clients, and vendors and assisting with the development of effective training programs. The successful candidate will be responsible for coordinating, scheduling, and maintaining training initiatives across the organization.

Main Responsibilities

Assist in facilitating training sessions for new hires, existing staff, and Clients.
Prepare training evaluation forms and self-assessment forms for all trainings.
Review the training materials prepared by the Project Management or Customer Services Teams that would be used for Client Trainings and ensure these are ready prior to the training date.
Assist in creating training materials (written and/or visual).
Follow-up with participants for training feedback.
Create training reports for the evaluation of training effectiveness.
Monitor attendance and performance during training programs.
Attend training sessions and identify areas of improvement within the sessions and by reviewing session recordings.
Collate scope for improvement training recordings for further analysis and problem solving for Teams and Senior Management.
Research new training approaches to make the programs more effective.
Keep yourself updated on new training techniques and procedures.
Maintain an effective relationship with all the trainers and the trainees.
Help set up and coordinate with Team Building activities.
Work closely with the HR and Quality Department at RioMed.

Additional Note

That this a guide to your role you may be asked to do additional tasks as required by the RioMed consistent with the post.

Essential

Diploma or Bachelor’s degree in Business Administration or a related field
Minimum of 2+ years’ experience developing Training Programs or in a similar role
Strong organizational and time management skills
Excellent communication and interpersonal abilities
High attention to detail and accuracy
Proficient in MS Office (Word, Excel, PowerPoint, SharePoint)

Benefits

Hybrid Working Environment
Group Medical Policy (for spouse and kids)
Paid Training Days
Paid Annual Leave

Life At RioMed

Employee Perks

What we look for?

Passion for Healthcare

Work Ethics

Positive Attitude

Excellent Team Player

Leadership Traits

Self-Motivated

The Differentiator

Global Perspective

Employee Testimonials

Current Job Openings

Apply on: careers@riomed.com

Main Responsibilities

Apply on: careers@riomed.com

Apply on: careers@riomed.com

Main Responsibilities

Main Responsibilities

Apply on: careers@riomed.com

Main Responsibilities

Apply on: careers@riomed.com

Main Responsibilities

Main Responsibilities

Experience Smarter Healthcare Management

Who We Are

Care Settings

Products

Our Policies

Contacts

Email

Connect With Us

Who We Are

Products

Portals

Our Policies

Contacts

Email

Connect With Us