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Healthcare systems today are facing unprecedented operational strain. Across the UK, millions of patients are actively using digital health services, with over 62 million monthly logins recorded on platforms like the NHS App. At the same time, operational challenges continue to rise – 16 million GP appointments were missed in 2025 alone, with nearly 1 in 4 patients missing appointments due to forgetfulness or delays.
Despite this surge in digital adoption, hospitals continue to struggle with missed appointments (DNAs), high volumes of patient queries, manual scheduling processes, and disconnected communication channels.
Administrative teams are overwhelmed by repetitive tasks – chasing patients, managing referrals, updating records, and coordinating across departments. The impact is significant: missed appointments not only delay care but also cost the NHS time and resources, with each DNA estimated to cost around £30
Advanced integrated EHR systems, like Cellma and its Patient Portal, change care from reactive administration to proactive engagement, reduce administrative workload, create more visibility for patients and enable more connected and coordinated care delivery.
Digital transformation is a necessary part of the evolution of health care. Cellma is aligned with the NHS 10-Year Plan and supports its key priorities, including digitally enabled care, reduced wait times and greater patient-centred efficiency in delivering services.
Virtual wards are being used to monitor and manage patients remotely, creating the need for seamless communication, access to real-time data and ongoing engagement with patients who don’t visit a traditional hospital. The expansion of neighbourhood care centres is decentralising care delivery by bringing services to the community and requiring greater coordination between providers.
Cellma’s Patient Portal is built to support this shift. It enables:
Cellma uses NHS aligned interoperability standards such as FHIR APIs, SNOMED CT, NHS Spine to enable full embedding of patient engagement in total care within the rest of the healthcare ecosystem, i.e., the entire user experience within health and social care.
Administrative inefficiencies are not isolated – they impact every stage of the care pathway:
Scheduling: The manual method of booking appointments, changing them, or cancelling them significantly increases workload and has high DNA rates.
Patient Communication: Frequently having to contact a patient through phone or e-mail for updates, test results and clarification can put an incredible amount of stress on staff members.
Access to Data: There is often little visibility into the patient record, which creates patient duplication of records and delays in processing requests, resulting in frustration for the clinician.
Care Coordination: With disconnected systems, managing referrals, tracking care tracks, and ensuring continuity of care becomes a daunting task.
These issues are heightened in acute care settings because of the significant demand for timely decision-making and the increased volume of patients. Therefore, these facilities must have the highest level of accuracy, speed and clarity when providing care to patients.
Cellma’s Patient Portal is not just an access tool – it is a strategic enabler of operational efficiency.
Digital Appointment Management
Patients can book, reschedule, and manage appointments independently.
This reduces administrative workload and significantly lowers missed appointments.
Real-Time Record Access
Patients gain secure access to:
– Test results
– Care plans
– Medication history
This minimises inbound queries and improves patient understanding.
Integrated Communication Channels
End-to-End Care Journey Visibility
NHS App Integration
In acute care environments, administrative inefficiencies directly impact clinical outcomes. Cellma addresses these through tightly integrated modules:
For Virtual Wards, Patient Portal provides continuous engagement and patient monitoring while still having connections to the hospital system. For neighbourhood care centres, it supports decentralised care delivery by maintaining a single source of truth across providers. The result:
– Faster decision-making
– Reduced duplication
– Improved care coordination
Cellma is designed with robust security and compliance frameworks, ensuring safe and reliable patient engagement across all care settings:
Clinical safety is ensured by adherence to the DCB0129 and DCB0160 standards and risk-management protocols for their deployment in health care settings.
The reduction of administrative workload through advanced digital infrastructures can enhance healthcare delivery systems and reduce or potentially eliminate existing barriers to health services. Cellma’s patient portal helps to achieve:
– A reduction in administrative workload
– Improved patient engagement
– Increased care co-ordination across sites or settings.
From hospital wards to virtual care environments and neighbourhood centres, it creates a connected ecosystem where patients are informed, and teams are in control.
Ready to reduce administrative burden and deliver more connected care?
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Cellma Patient Portal enables patients to manage appointments, access records, and receive updates independently. This reduces inbound calls, manual scheduling tasks, and repetitive administrative processes, allowing teams to focus on higher-value clinical and operational activities.
Yes, Cellma Patient Portal is designed to integrate with core NHS systems, including EHRs, labs, imaging, referral systems, and the NHS App. It follows interoperability standards such as FHIR and SNOMED CT, ensuring seamless data exchange across care settings.
Cellma Patient Portal enables continuous patient engagement beyond hospital settings. It supports virtual wards and neighbourhood care models by providing real-time access to care plans, communication tools, and updates, ensuring patients remain connected and informed throughout their care journey.
